Privacy Policy

This Privacy Policy applies to Helmer Interactive Pte Ltd., a company registered in Singapore, that sells video creation software via our website (collectively, "Our Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information: This includes your name, email, phone number, and payment information.
• Transaction Information: This includes details about the purchases you make, such as the subscription, credits, projects, renders, exports, or other transaction-based content associated with your account.
• Technical Data: This includes details about the devices you use to access our Services, your internet protocol (IP) address, login data, and browser type and version.
• Analytics and diagnostics: Production website and native apps send explicit usage events, platform/version details, pseudonymous device/session identifiers, account IDs, names and email addresses when signed in, sanitized errors and sampled performance diagnostics to PostHog in the United States. Analytics is enabled by default; there is currently no in-app opt-out. Autocapture and session replay are disabled. Recordings, media, filenames, local paths, canvas content, prompts, credentials and raw error messages are excluded. Development telemetry is disabled.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including:

• To fulfil a contract with you, i.e., to provide the services you have requested, manage your account, and process transactions.
• To communicate with you, including to respond to your inquiries, send you information about Helmer, and for other customer service purposes.
• To improve our services and for analytical purposes.
• To comply with legal obligations, including our tax obligations and any other legal reporting requirements.

3. SHARING YOUR INFORMATION

We may share your information in the following circumstances:

• To third parties to perform services on our behalf.
• In the event of a company merger, acquisition, or sale.
• To comply with legal obligations or to protect the rights, property, or safety of Helmer Interactive Pte Ltd., our customers, or others.
• With your explicit consent.

4. YOUR RIGHTS

Under the Digital Personal Data Protection Act 2023 (the DPDPA), you have the right to access, correct, delete, or restrict the processing of your data, the right to object to processing, and the right to data portability.

5. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16.

6. CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time, and we will post the most current version on our website.

7. CONTACT US

If you have any questions about this Privacy Policy, please contact us at contact@helmer.app.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including other companies you might interact with on or through our Services.

By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes.